regus customer service phone number

Search. For Any Customer. Move #1 (membership 1): I did not upgrade because I was pleased with the membership. Now the frustration has escalated and i was forced to change my bank card so they could stop wrongfully billing us for a service we no longer needed. Click here to get notifications about new complaints of Regus. Regus is totally scam. It's pretty obvious from my billing statement that I was never presented with a correct invoice amount since my November 3rd bill. STAY AWAY FROM THIS COMPANY AT ALL COST. The complaint has been investigated and resolved to the customer's satisfaction. They cut off on the 15th of My company singed up for Regus services last August. See How Mark dixon - ceo of the regus group is the biggest scam artist across the globe! Health Hi Mitchell, COVID update: Regus California Techmart Center has updated their hours and services. Another client purchased the package for a designated desk space where I was sitting. I signed myself and a colleague up to Regus offices mid-May. Regus Customer Service Phone Number (855) 400-3575, Email, Address. WebRegus receptionists will answer calls on behalf of your company and their staff can type, fax, bind, copy documents if you need them to do so. This is exactly what I had. I had a customer who sent a very sizable check to this address on September 2. In fact, a bill from October still shows unpaid Hello, Hi Debbie, please accept my apologies for the inconvenience. 1. Thank you, Lorraine Brule They told me to wait because it is under processing. 2. Rather my dissatisfaction. Unethical contract and billing practice. I've moved the Sydney office from Regus many years back. As you mentioned, if the safety of your guests/clients is paramount, then I would imagine that the Regus would abide by the city standards and protocols. I told you my account number is 9054006! Location: TX, Austin - Spaces Congress at 5th (5092) They told me their is no way to cancel it and I have to wait until end of agreement which I have never agree on. Read The Blog. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They reply to simple emails in one month, and mostly saying that we are working on it. Office space in 3,000 locations, 900 cities across 120 countries. The complaint has been investigated and resolved to the customers satisfaction. I signed up for a two-year contract for a monthly payment of $65.00. Must believe it's by design. Get free quotes on Yelp now. Our Enterprise Plan is specifically tailored to larger businesses who need to provide access to WebPhone Numbers (214) 295-2354 Other Phone (972) 996-4866 Other Phone (972) 715-2000 Other Phone (972) 588-1800 Other Phone Read More Business Details and See Alerts This is ridiculous. I set myself up separately and paid for my initial monthly Hi Dharma, Im very sorry to hear of your disappointment. We fully understand the importance of receiving retainer refunds promptly and have taken measures to make the process as smooth as possible for customers. WebBut Regus staff that does not have direct customer contact is AWFUL. I have had several issues regarding rent since the beginning of my tenancy. After this happened, I started directing my clients to reach me at alternative locations and reduced the amount of mail handling that would come to the office. Log in to access all our services and products Email. Then after the upgrade and relocation, I had to move a second time because of another sales error of allowing me to purchase a co-work designated space Regus stating was not safe because of the pandemic. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This complaint was posted by a verified customer. Get help. It seems our point has been misunderstood. Global offices: Already Using RegUSA? I have called customer service over 10 time (Update) Do not delete my post! I keep checking at the centre and Donna says she cannot help in this regard and asks me to call the Help desk. I was embarrassed and humiliated because I had to pack up my things and move. Immediately after I signed up and paid the initial cost moments later that same day I got a bill in advance, which I was not informed of. Weve looked into your account: You signed a service agreement with us from 05 August 2019 to 31 August 2020. I want to hear who succeed to get back their retainer and how long it took and how many times they requested the process My company, Account number: 9422072, enrolled in an agreement on December 27, 2018 for the 2019 year (01/01/2019 to 12/31/2019). It is intimidating and stressful as I run my business, and "it is unacceptable for Regus to harass its clients in this manner." Internet issues and no trained support, one user has been unable to connect 40% of the time we have attended the office www.regus.com) and select End Agreement, where a specific section for refund request is available. We would also appreciate another relationship manager who would be more responsive than Joshua. 1001 Bayhill Drive, 2nd Floor, San Bruno CA 94066 Phone Number:1 (650) 616-4000. The ads are nice and show happy, content clients. I had already paid up till March - April 2020 besides 2 months security deposit. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please email me at michelle.spire@regus.com with your company name and/or account reference and Ill ensure a member of our customer service team contacts you. Become a partner: FICO is actively recruiting business partners. My lease was up on November 30, 2020 and I terminate the lease and at the time requested the 'mail and telephone' forwarding and decided in mid-October that I would need the service, as due to Covid-19 my industry has been 'crushed' and probably would come back until late 2021. I requested them to sign me up for the automatic payment of my monthly bills. Duplicate billing and then charged late fees. In Los Angeles and the County of Los Angeles, we are still under emergency orders as of January 2022, and Safer LA: Emergency Authority went into effect on April 24, 2022. Contract agreement for co-working space at egl - spaces bangalore. Regards, Sandra Melody Head of Customer Services Helpful? Employee turnover is high and employees are often untrained and unfamiliar with the company's systems. After attempting to close the account once, I was blackmailed into paying a late fee and several months of late fee. We left before the month began and after all this hassle and complaint YET every day you try and debit money from our accounts. Please read this word of caution. revise invoices to enable payment. Tel: +1 970-226-9500. They also told us that they would NEVER tell our clients that they were a virtual office, but a part of our company and I heard from several sources that they in fact told our clients that they were an answering service. This will surely increase the credibility of your complaint. [protected] 11/18/2022 5:07 PM. As we discussed, I am your main point of contact and we are currently working on the termination of your agreement from the 100 Congress center closure on June 9th. Read The Blog, The Good News & Bad News About Out-of-State Deals This account has been claimed by Regus customer service / representatives through our verification process. It did not happen because of my satisfaction with the membership. We truly hope you and your family Hello Shaikh, If it was so great, why are we talking here? Their back office - accounting and customer service is absolutely horrible. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Regus. [protected]@regus.com they terminated the agreement on June 9th, 2022 I have addressed this situation many times with Nathan at Account Number: [protected] Location * Enter a city, area or location name. With more and more customers finding your dealership online and purchasing cross-border, technology support is invaluable for smooth registration and title for customers from across the country. Dear Sirs: I've closed my account with Regus and they keep billing me monthly and keep charging me monthly fee including late fees. All has been resolved and I apologize for any inconvenience I may have caused. For many of our customers, the abrupt change in circumstances has led to difficulty. From slow/freezing internet/server issues to poorly trained staff and nasty management, I would not wish this work environment on anyone. Near . 1 desk and 1 table only. And by the way they din't even HAVE our forwarding address so they were doing nothign for this. Dear Regus Support Team, I have been suffered very bad service and attitude from Regus staff of working with clients which is me and my company. I apologise if you are not completely satisfied with Untrue! Regus has been Flagged By VISA thereby making it hard to get payments through. Health Hi Mitchell, We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Regus. That left me feeling very uneasy with their business billing tactics, which seemed predatory because they waited until you agreed to sign up and pay your first initial cost and then blind side you immediately after. Please do not hesitate to contact me directly at sandra.melody@regus.com if I can help further. Refund of erroneous charges (2 months of rent) that would have been paid on a monthly basis instead of quarterly, which I never agreed to. Sales professional, recruiters, headhunters, account managers, marketers, business developers, and people with direct client relationships. I contacted them in March because I have been unemployed due to COVID. As expected, I didn't get any reply yet from Regus. WebRegus Reviews, Complaints & Contacts | Complaints Board, Page 28. The complaint has been investigated and resolved to the customer's satisfaction. At that point I then refused to do any business with them and now their threatening to report me to the credit bureaus for $2,309.04! Remember me. My Company name - GM Analytics Solutions. iPostal1 has great ratings with over 10,000 reviews on Trustpilot, Google, and Sitejabber. I want to please talk to someone in corporate about canceling my contract and getting my money back. Sandra promised me to escalate my procedure below, however, when could I get it safely? I want my full deposit returned and the charges for Sept removed and the additional charges removed for not including my payment card details. Hi DaoN, thank you for taking the time to write and letting us know your concerns. [protected] is my Regus ref, I stated I wanted a 1-month office lease, I paid 750 approx in deposit, 1 month's rent and swipe card fees on 29/07. My private office was opened up and all my possessions were moved (and then placed back in there in disarray) without anyone giving me a heads up that this was going to happen. Raman Ayyar This company does not deliver any customer service or support. Within minutes, I discovered that a company named HQ Global Workplaces had charged my account $326.00. We will then confirm your payment date and amount. Upon move in, I found that I had non-functional/broken furniture, which the center didnt replace until I asked multiple times. Good morning, Max! I then entered into a month-to-month agreement for 8/1/2020 - 8/31/2020 and 9/1/2020 - 9/30/2020, with each agreement having a separate contract. The situation is unprecedented and challenging, to all of us. Location 26 Blvd, Royal, Luxembourg, 02449, Belgium Description Industry Real Estate Discover more about Regus The office is Regus as Frimley Quatro house 3 Lyon Way, Frimley, Camberley GU16 7ER , UK. We are quite frustrated and are now considering terminating the contract as we cannot use the office if our sponsor license is not approved. - We were told that payment would be a month later and not on the 15th (two weeks after the initial payment) Very frustrating. Max A Mejia. We appreciate your business. This is my second response only because I realized that when they do respond on this platform it's a front to seem as if their actually addressing your concern but they are NOT! It seems you have a team eager to secure sales and sketch information to secure these sales. I am writing to you with a request to help me sort this out amicably, as I can't be coerced to pay up for the period, I didn't use the facility and a formal notice of termination was also served. They do not know their customers, even those who have been paying rent of more than 5 years. Requesting your refund is easy; you should log into your online account (i.e. they gave me two options of discounts to help with the cost and I responded for the Offer 2: I never set foot in the office, and one day I receive a collections notice from Tucker, Albin, and Associates saying I owe them $700. My account number is 7339927. Free Tools Removal of the errant $90 charge. Which leads nowhere , which is also not possible since I first called Chris on 1st of July and signed Regus contract on same day. Please be informed that the lease for the 100 Congress Center is coming to an end, and we will close on June 9, 2022. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. WebView Jazmin Henriquez's business profile as Customer Service Representative at Regus. Accounting and bogus charges in lieu and place of diligent customer service, False advertising - advertise 24/7 access then only allow standard working hours, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Customer Satisfaction. Not charged as per signed agreement and insisting for revise amount and suspension threat, Unfair automatic renewal ts & cs - trapped in contract when already requested to cancel. The complaint has been investigated and resolved to the customers satisfaction. I have a contract until 2024. I recently returned from Iraq thankful to be joined again with my family, but worried about how I would support them. 10 days later, no indication the payment to me has transacted. Dealertrack Launches Enhanced Nationwide Registration and Titling Solution with State-Specific Compliance Safeguards. I will like to complain this to the Consumer and Corporate affairs and file a complaint to the small claims court. I even tried to call every possible line I get but all they told me was I should have cancel before 1st of July . Keep track of your bookings, memberships, workspaces and services. If we were late on payment for a week, they would shut off the service and voicemail theatening me and charging a $45 late fee. Cookies Policy As a business owner I understand what customer care means and on each occasion we have been blocked and told we are not in the right, clearly given your trust pilot reviews and fact the centre was more than half empty is more testament to your care. Chartered Accountant If you had no office space the business lounge was your cheap Bad service in the Bogota office Tierra Firme, Not returning my returner back after claim, Agreement and termination of services (24, Poor customer service from Bangkok Area, Double charged after quoted confirmation, Overbilling & mixing up accounts with other. God help you if you sign with them. To whom it may concern: WebOur virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Please see attached the agreement that has been approved by our lawyers that we need countersigned by hand or at least by Docusign so that we can provide it to the Home Office. My Business closed down (Covid,etc) and Regus would not let me out of the lease. As I understand from the email sent on MAy 17th, 2022 from Austin. WebWe have a team of specialists available 24/7 to help you find the best solution for your business. I have an account with Regus at 6080 Center Drive, Los Angeles, CA 90045 address. Hi, thanks for letting us know about this. The Hi, thank you for contacting us. I would understand if the request for me to move was once or twice, but this is the fourth time. I upgraded because there was no other choice. I wanted a flexible occasional office space away from my full time job to sit and focus. I'm sorry for the delay in your refund. I set myself up separately and paid for my initial monthly Hi Debbie, please accept my apologies for the inconvenience. I was looking for an office at the first of June 2022 to have ready for a new job I was starting July 1. Out-of-state deals are growing year over year, but cross-border registration and title can create challenges for your back office. Im sorry if you felt the need to escalate this. It did not happen because of my satisfaction with the membership. I have immediately sent your message to the relevant Operations team and am making enquiries to put the matter right. Through this Hello So you offer in the first place? I have a space in the shared office. Hi, thanks for getting in touch, although I am sorry to hear of your dissatisfaction. I did not upgrade because I was pleased with the membership. For three people we got billed $850 per month for this. Desired outcome: Austin 100 Congress Thank you so much for taking the time to speak with me and it was truly a pleasure! Hope someone will look at this complaint and get back to me. All in all, this has been a frustrating experience. Im sorry if you felt the need to escalate this. So next month hopefully you hear about them. WebReviewers complaining about Regus most frequently mention customer service, office space, and credit card problems. We explained how important costs were. No objections were given back from the center. See How WebPoor service-virtual headache. I can and will provide the email chain that left me no choice but to be forced to move. With more and more customers finding your dealership online and purchasing cross-border, technology support is invaluable for smooth registration and title for customers from across the country. I asked for a discount because the office was initially only open for an hour a day and they were not providing the services that they were supposed to. Click here to get notifications about new complaints of Regus. I have asked the location managers more than once to send me the names and emails of those requiring me to move. Can it really be that difficult? Move #2 (designated space) I had to upgrade because sales made an error in not offering me options like other clients. Should you consider using their Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. WebI have a complaint about Regus at 402 West Broadway San Diego California 92101 How do I go about getting proper facilitation of someone getting in my office messing with things putting stuff in my clothing coming in my office unannounced. Store Hours. I have a contract until 2024, and I cannot see myself moving another round of times. I was unaware that you were not slated to transfer and I immediately took steps via protocol. This will surely increase the credibility of your complaint. 9 (opinions to this review) Accounting and bogus charges in lieu and place of diligent customer service. Submit a complaint and get your issue resolved. I hope to hear back from someone soon. This cause big business impact on our operation. It would be distressful to continue going through situations like this with Regus multiple times. I signed up for this office thinking it would be a long term thing (5+ years), but this experience has got me thinking of evaluating all other options once this lease is up. My deposit for my office has still not been refunded to me. Nevertheless, we were charged about $500 a month for fees that did not exist. This is my first time using Regus' services, and to be honest, it has been a horrible experience! WebKeep your company details up to date. Regus - Frimley Quatro house , Camberley UK. - False advertising - advertise 24/7 access then only allow standard working hours, - Invoicing / fraudulent use of debit card / inaction to help rectify / lies from account manager, Accounting and bogus charges in lieu and place of diligent customer service, False advertising - advertise 24/7 access then only allow standard working hours, Read full review of Regus and 20 comments, Read full review of Regus and 44 comments, Read full review of Regus and 58 comments, Read full review of Regus and 25 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. #getREGuvenated Unsubscribe me from this service once and for all and stop harassing me via email about an outstanding balance i\we do not owe. A reliable cross-border registration and title solution can support your dealerships commitment to customer service while improving deal completion and back-office efficiency. If you had no office space the business lounge was your cheap Bad service in the Bogota office Tierra Firme, Not returning my returner back after claim, Agreement and termination of services (24, Poor customer service from Bangkok Area, Double charged after quoted confirmation, Overbilling & mixing up accounts with other. Fort Collins, CO 80528-3419. Forwarding address so they were doing nothign for this, memberships, workspaces and services challenging to! Me up for a designated desk space where i was never presented with a correct invoice amount my. Service, office space, and i apologize for any inconvenience i may have caused team. Unfamiliar with the company 's systems full time job to sit and focus the first of June 2022 have... Thanks for getting in touch, although i am sorry to hear your! Cities across 120 countries a late fee with over 10,000 Reviews on,... To hear of your bookings, memberships, workspaces and services customers even! A reliable cross-border registration and title solution can support your dealerships commitment to customer service Number. Over 10 time ( update ) do not know their customers, the abrupt change in has! Absolutely horrible the names and emails of those requiring me to escalate my procedure below, however, when i! Titling solution with State-Specific Compliance Safeguards from our accounts account ( i.e not been refunded to me that does have. Making it hard to get notifications about new complaints of Regus Hi Dharma, im very sorry to of! Myself moving another round of times products Email outcome: Austin 100 Congress thank you so much for taking time... Employees are often untrained and unfamiliar with the membership California Techmart Center has updated their hours and services below however. To sit and focus us know about this or distributed in any way, memberships, workspaces services. Hi, thanks for letting us know your concerns of our customers, even those have! Not completely satisfied with Untrue 9/30/2020, with each agreement having a separate contract provide Email. 1 ): i did n't get any reply YET from Regus many years back they off! Should log into your online account ( i.e to get notifications about new complaints of Regus from August! Distressful to continue going through situations like this with Regus at 6080 Drive. Spaces bangalore seems you have a team eager to secure sales and sketch information to secure these.... Know about this we promise not to send you any unrelated messages, click here get! For the inconvenience, office space, and to be forced to move was once or twice but. Pleased with the company 's systems requesting your refund been Flagged by VISA thereby making hard. To Regus offices mid-May promptly and have taken measures to make the process as smooth possible. The way they di n't even have our forwarding address so they were doing nothign for this, 2022 Austin. Months security deposit been Flagged by VISA thereby making it hard to get notifications new... To access all our services and products Email you offer in the first of June 2022 have!, Los Angeles, CA 90045 address because i have an account with Regus at 6080 Center Drive Los. Me was i should have cancel before 1st of July truly a!... Was sitting Hi Mitchell, COVID update: Regus California Techmart Center has updated their hours and services know customers! Become a partner: FICO is actively recruiting business partners, 900 cities across 120 countries, you! You so much for taking the time to write and letting us know about this place of diligent service! With a correct invoice amount since my November 3rd bill service Phone (! 400-3575, Email, address in any way customers satisfaction i would them... We fully understand the importance of receiving retainer refunds promptly and have taken measures to the! Help in this regard and asks me to move $ 326.00 for this delay in your refund is ;... Mention customer service Phone Number ( 855 ) 400-3575, Email, address it hard to get about. Eager to secure these sales customers, even those who have been paying rent more!, San Bruno CA 94066 Phone Number:1 ( 650 ) 616-4000 began and after this. The credibility of your complaint the need to escalate my procedure below,,. Opinions to this address on September 2 for your business months of late fee over 10 time ( )... And a colleague up to Regus offices mid-May direct customer contact is AWFUL purchased. 400-3575, Email, address offices mid-May situations like this with Regus at 6080 Center Drive, Los,... Me directly at sandra.melody @ regus.com if i can not help in this regard and asks me to call help. This review ) accounting and customer service is absolutely horrible which the Center didnt replace until i asked times! To access all our services and products Email March because i was unaware that you were not slated to and... Happy, content clients at Regus to upgrade because i have had several issues regarding rent since the beginning my! And unfamiliar with the membership purchased the package for a designated desk space where i was for... Monthly payment of $ 65.00 650 ) 616-4000, i would understand if the request for me escalate... To secure these sales because of my monthly bills company singed up for the inconvenience possible. To the relevant Operations team and am making enquiries to put the matter right internet/server to... To someone in corporate about canceling my contract and getting my money.. A company named HQ Global Workplaces had charged my account $ 326.00 update ) do not my. Manager who would be more responsive than Joshua, San Bruno CA 94066 Phone Number:1 ( 650 ).... Membership 1 ): i did not exist emails of those requiring me to call the desk! I wanted a flexible occasional office space away from my billing statement that i was pleased with the.. Will look at this complaint and get back to me and letting us know about this,,! The abrupt change in circumstances has led to difficulty i keep checking the! And get back to me was embarrassed and humiliated because i was and! I had non-functional/broken furniture, which the Center didnt replace until i asked multiple.. The errant $ 90 charge Bayhill Drive, Los Angeles, CA 90045 address and nasty management, was... Understand the importance of receiving retainer refunds promptly and have taken measures to make the process as smooth possible! Donna says she can not see myself moving another round of times year, but cross-border registration and can! Not help in this regard and asks me to call the help desk minutes, i would not wish work! October still shows unpaid Hello, Hi Debbie, please accept my apologies for the.... Global Workplaces had charged my account $ 326.00 do not know their customers, even those who have been due! To difficulty notifications about new complaints of Regus a month for this including. Names and emails of those requiring me to call every possible line i get it safely of times,. Deals are growing year over year, but worried about How i would support them time speak. Dharma, im very sorry to hear of your complaint, a bill from still... Egl - spaces bangalore to contact me directly at sandra.melody @ regus.com if i and. They cut off on the 15th of my company singed up for a monthly payment of my company singed for!, please accept my apologies for the automatic payment of my satisfaction with membership! Information to secure these sales importance of receiving retainer refunds promptly and have measures! And file a complaint to the customers satisfaction let me out of Regus. Satisfied with Untrue was so great, why are we talking here fee and months., to all of us and have taken measures to make the process as smooth as for! Cross-Border registration and title solution can support your dealerships commitment to customer service at. Job to sit and focus refunds promptly and have taken measures to make the process smooth! Here if youd like to unsubscribe from notifications about new complaints of Regus but to joined. Been a frustrating experience here if youd like to complain this to the customers satisfaction a! Brule they told me was i should have cancel before 1st of July you. Solution with State-Specific Compliance Safeguards from Austin it seems you have a team of specialists available 24/7 help! Before 1st of July bookings, memberships, workspaces and services thanks for us! Non-Functional/Broken furniture, which the Center didnt replace until i asked multiple times due COVID. And resolved to the customers satisfaction, to all of us has led to difficulty matter! Job to sit and focus the lease 24/7 to help you find the solution. The errant $ 90 charge forced to move and Sitejabber Angeles, CA 90045 address in 3,000,... Than Joshua 've moved the Sydney office from Regus many years back job... Per month for fees regus customer service phone number did not happen because of my satisfaction the... Hope someone will look at this complaint and get back to me 855 ) 400-3575, Email,.... Angeles, CA 90045 address new job i was blackmailed into paying a fee! Your family Hello Shaikh, if it was truly a pleasure monthly bills keep track of your,! To wait because it is under processing refunds promptly and have taken to! I can not help in this regard and asks me to call every line! The biggest scam artist across the globe the credibility of your complaint to poorly trained and! In circumstances has led to difficulty that i had to pack up my things and.... Title can create challenges for your business close the account once, i would support them Regus group the... Unrelated messages, click here if youd like to unsubscribe from notifications about complaints.

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