You can access the map on Xfinitys Status Center or with the Xfinity My Account mobile app (available on Google Play or the App Store). I'll be closing this post now due to it being 6 months old. It usually gives you an option to skip or proceed with the update. Let's have our team look into what's going on. ComcastRob: Will you show the solution here? The update is failing for some reason and is trying again the following night. Theres not much you can do during an Xfinity outage except wait for Comcast technicians to finish restoring TV or internet service. We haven't had live tv for three days now. Xfinitys callback service lets you schedule a phone call with an Xfinity customer support agent and avoid having to stay on hold all day. All rights reserved. A new HDMI did nothing to fix the problem, FYI. SEND A COURTESY TEXT OR AN EMAIL YOU JERKS. The one you have may have been designed at a time when fewer devices were connecting to the internet, so it might not be able to keep up with the rigors of your family's digital lifestyle. . Called troubleshooting and they had no answer. All rights reserved. Why does my Comcast Cable keep going out? Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. Xfinity also has in-person chat support every day between 8:00 a.m. and 9:00 p.m. We are still seeing user reports that say the Xfinity service has been having issues for hours now (last 12 hours in this case). If you have any tips or frustrations you wish to share, please leave a message in the comments section! Source. 06:53 pm (IST): It appears that the recent outage with Xfinity has now been resolved we havent come across any fresh reports on Downdetector. Navigate to highlight Daily Update Time, and press the OK button. If the router's memory or processor gets overloaded, the software can lock up or slow to a crawl. So, for the moment, we only have our phones. If there are no reported outages, check for these common device issues: Make sure the plugs for the devices havent come loose, the outlets are working, and a fuse hasnt blown. Initially, this is a sign of low RAM (Random-Access Memory). Rest assured, were keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. This cookie is set by GDPR Cookie Consent plugin. Now to explain the full details of the history of the issue for me. Do yourself a favor and check the power supply and plugs by giving the router the wiggle test. It looks like video when I would watch it on a 56k modem in 1999. The result is the same: little or no connectivity, even though the web connection itself seems to be fine. Xfinity Mobile's unlimited plan costs $45 a month for a single line of data. Basically, the router acts like traffic cop for your local area network (LAN), moving data while keeping your kids away from racy online content and apportioning IP addresses to a variety of devices. It's a Samsung with the 'Anynet+' box that has all other equipment plugged in as wellsound bar, 4k disc player, PS4, AppleTV. Fix #7: Close All Other Open Apps. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment. Necessary cookies are absolutely essential for the website to function properly. The United States took down Colombia to punch its . When you purchase through links on our site, we may earn an affiliate commission. He works out of the suburban New York City area and has covered topics from nuclear power plants and Wi-Fi routers to cars and tablets. Here are the TV package price ranges in all three Xfinity regions: West: $20.00-$68.50/mo. Been a customer for close to 30 YEARS!!! A tech came out, diagnosed the issue, and ended up needing to do a re-wire in the walls of my apartment because apparently the cabling that was there was decades old and had just straight-up gone bad. This type of memory storage operates at fast speeds but can be erratic from time to time. This is every day. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Were yet to locate a word from the official service channels or their social media handles. Extremely sorry to hear that you are having these issues with the service. I'm so sick of itI'm calling tomorrow to give them one last chance and then we cancel and only keep internet. I can turn the turning power saver off for testing purpose but I do want to use the power saver. Adjust the Time of your Daily Update in two-hour . 10:22 am (IST): An expeditious spike in the number of reports on Downdetector suggest that Xfinity is currently down or not working for many. Theres nothing worse than trying to get work done at night and everything goes down. Downdetector also conveys an outage (as can be seen in the live outage map below). 7 easy ways to restart your Xfinity cable box. I also now know that it is NOT our tvI brought another tv into the living room and hooked it up to the box. . Try visiting the following official links: For help with your service/account please send a DM when ready, thanks. OnePlus 7, 7T & 7 Pro Android 12 update brings various bugs & issues for some, others rolling back to OxygenOS 11, [Update: Dec. 23] OnePlus Android 12 (OxygenOS 12) bugs, problems, & issues tracker: Here's the current status. The Down detector also confirms the outage. For text alerts, your phone number needs to be registered to your Xfinity account. Interesting, I got new service and cant get anything to load, it just goes to reboot. Fix now on Mon. and has this started happening recently ? Please contact us so that you can report the issue and receive more information on when/how it can be resolved. There are several things you can do to keep you away from the power plug. Expert. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Finally have the option to cancel @comcast for the lousy service. The original state can be: Either way, once I use the All Power button to turn the TV on, it has no signal. This could take a few minutes. What Do the Lights on Your Modem/Router Mean? Press question mark to learn the rest of the keyboard shortcuts. We have ways to fix an Xfinity cable box that keeps rebooting. Get internet + streaming for $50/mo. Yeah but you can only skip 2 or 3 times and then it updates on its own anyways. So I assumed they were connected issues and both had been resolved. As I have a Samsung LCD HDTV circa 2009, I had chalked it up to being a TV issue, but For 4 days in a row up through yesterday (4/28), the first time I would turn the TV on in the day (which is after an overnight, and having been idle for 10-12 hours), the TV would show garbled video (sometimes no audio, sometimes audio screeching), and then power cycle itself after 10 or so seconds. Yo, **** you Xfinity and **** your ******* mobile calling system and texting system and all that bullshit with your automated ******* ***** why cant you just A HUMAN answer the damn phone. Lol, just stumbled upon this subreddit. 11:48 am (IST): While the widespread outage affecting internet services and the streaming app has been resolved. One bundle that we highly recommend for seniors is the Standard+ Double Play, starting at $79.99 per month. 06:39 pm (IST): According to reports on Downdetector, the recent outage with Xfinity has now been resolved. You can reach Xfinity customer service at +1-800-XFINITY. Griffin Green and Virginia Tech are on the ACC network, channel 1325 on Comcast at 8pm. Huh, another scheduled outage for Comcast that that they just forgot to mention was happening! If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. The cookies is used to store the user consent for the cookies in the category "Necessary". Netgear's Orbi goes a step further, letting you reboot the equipment via an Alexa voice command on an Echo device. Are you experiencing issues or an outage? Resolving Xfinity Network issues Keeps Dropping. There should be a way to completely turn the stupid daily update off!! Fret not, though. However, over the last couple of weeks, the issue has gotten more frequent, almost as if it is literally based on an exact mathematical model! Thanks and I look forward to seeing your new post! We are happy to do that, once the interruption is over. Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Today, Comcast and AT&T are the two largest competitors in the pay TV space. It has happened just once in the last week. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. 05:29 pm (IST): Xfinity support did put out a tweet confirming that the service was being restored and the root cause was being identifed after the outage yesterday. I am a bot, and this action was performed automatically. The following are the most recent problems reported by Comcast Xfinity users through our website. Did the firmware loaded on Dec 15 cause it to reappear? It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . We've rebooted countless times. Answer (1 of 2): Yes, they do as do most other DOCSIS service providers. -JosephB (Source). Just in the morning. This website uses cookies to improve your experience while you navigate through the website. When you have a chance please send a private message with the requested information so our team can work to get this service issue fixed. Today and going forward, it does. Oh let me add something else I want to add that I just thought of, just for total clarity. I had the same problem few weeks ago and someone from the Advanced Team then told me it was a Verizon network config issue. Thought lumen support was bad, then got tossed a gig setting up Comcast fiber. Why do I have to reboot my cable box every day? Internet and cable. These offerings are usually available in triple play packages. the TV/set top box connection are not working together. Suddenly there is another option for Internet service in my neighborhood. -Teresa https://t.co/sJXooIWuaU, We can help review the other recent issues you're facing as well if you change your mind and would like to send us a DM. Useful comments include a description of the problem, city and postal code. It is common for some problems to be . Even with limited technical knowledge, I get the sense it's the kind of issue they could fix by pushing out an update to all our boxes, so I feel like just adding my name to the thread can help by showing how many people it's happening to. Its difficult to say if any specific regions are affected and/or if its even an issue or scheduled maintenance. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. New York, Why do they need to update so dang frequently? If you're still having trouble with a pesky router, you can try tricking it into behaving. If you have a non-Xfinity router, look for a small reset button on . Who wrote the music and lyrics for Kinky Boots? During an internet outage, you can use your smartphone as a hotspot. Having problems? It truly is very annoying. I can understand a monthly update but why does it have to be a daily update?!! It happened infrequently enough that it didn't bother me, especially compared to the other issues I mentioned I was having. Limited-time offer: Get fast internet and free Wi-Fi equipment for $25 a month with a two-year price guarantee and no-term contract. What was weird was a caption that said "time fo a little housekeeping" that flashed before the ""welcome". I also read this whole threadhttps://forums.xfinity.com/t5/X1/XG1v4-requires-reboot-everyday/td-p/3134460of people who seemed to have a similar problem to what we are having now. Reports on Twitter convey Xfinity/Comcast servers are encountering an outage as of writing this. Thanks.. If youre experiencing any of these scenarios, you might be experiencing hardware problems instead of an Xfinity outage: In these situations, your TV or internet equipment just might need a tune-up. X1 is designed to check nightly for software updates and downloads if available for optimal performance. This restart, also known as Daily Update Time, happens by default between 3:00 AM and 4:00 AM local time. Please contact the moderators of this subreddit if you have any questions or concerns. Ya gotta appreciate that. Just go into the router's Advanced Settings, pick Self Healing and click on Enable. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". @XfinitySupport internet down since 12:00 PM in Roseville CA. It's Comcraptic! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, We were told we needed to upgrade our X1 box and, ever since, I have to reboot the box for the live tv to work. My shows buffer. 2 years ago. Xfinity by Comcast outages reported in the last 24 hours. Crazy. Well, just turned my tv on for the first time today (Thurs., 4/30), and got the problem again garbled video with no audio. Like all small computers, a router can get confused and slow down, particularly if it's overworked. what is going on with you guys?! Apart from user reports, the Down detector also conveys an outage in some of the regions (as can be seen in the map below): A user has now shared the Maintenance notification which explains the internet issues. Yall really need to inform your customers. An electrical timer can click the power off and on at a preset time. I would also like to report that after 3 straight days of no signal whatsoever, and needing to reboot the whole box, today, just like you, I had no issue either of the 2 times I have turned on my TV. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . Which really sucks when working from home. 10:12 am (IST): Fresh reports (1, 2) suggest that Xfinity is currently down or not working for a section of users. Everyday I have to reboot, unplug sit through welcome screen for 3 TV's, unpair main box remote, pair remote. Share them here. I wrote to a Comcast rep that had helped someone else on this issue in this forum but haven't heard anything back from them. We have the whole freaking day with no internet, you said that service will be back at 6pm, now is 11:30 and we have NOTHING!!! I assume the daily updates are to the menu guide so that it loads in another day of programming. Why does my Comcast Cable keep going out? Or at least, is anyone able to clarify what exactly they contain? Going by reports circulating on Twitter, looks like Xfinity users are encountering internet issues as of writing this. 4 What to do if your Comcast Cable is out? I would like to have the option to reboot only once a month or at least once a week. I have a @Xfinity cable from the street pole to my house hanging ~4 ft off the ground over my driveway. The way they do this is by having a limited number of devices that you can buy and use on their network. If you have an older device, it's likely that having too many apps open at once will lead to your Xfinity Stream freezing. @CousinEddie_0I am the guy who posted yesterday.. Down detector conveys Comcast is encountering an outage at this moment, as can be seen in the live outage map below. Even though I said it's now happening every day, it's not *every time* I turn on the TV. We cant give a credit yet until everything is back up and running. Sorry, apparently the Comcast-Altitude situation is not settled. 07:30 pm (IST): The recent outage with Xfinity has now been resolved as we havent come across any fresh reports. You want to disable the NAT and set it to Bridge Mode by doing the following: Go to LAN settings NAT. 01:05 pm (IST): Earlier today, many users stormed Twitter and Downdetector to report that Xfinity was down and not working. did you try turning off power saver? Researching: See also: Xfinity Overview | Xfinity TV | Xfinity Voice | Xfinity Bundles | Xfinity Channel Lineup | Xfinity Customer Service | Xfinity Availability Map | Xfinity Deals | Xfinity Free Installation. The Internet (or internet) is a global system of interconnected computer networks that uses the Internet protocol suite (TCP/IP) to communicate between networks and devices. That's why I wish there was some other solution besides rebooting the box. The company hasn't yet acknowledged the outage. All home routers need to be restarted periodically to start fresh with no accumulated memory or processor baggage. Theres yet to come an official confirmation regaring the problem today. What HDMI-CEC is and why you might have to disable it. 02:25 pm (IST): While some users are still facing issues with the service, the major outage appears to have been resolved as there are no widespread reports of issues with Xfinity. Many Xfinity users have been reporting that the internet service has been down for a few hours now. Or perhaps they were doing the daily reboot to implement new bug fixes? Also, reports on Downdetector convey the same. The Guide goes out I think 12 days, but stuff changes, so in addition to any bug fixes, it mainly serves as a way to update/change the shows in the Guide. Warm to the touch (up to about 100 degrees Fahrenheit) is OK, but if its hot to the touch (around 115 degrees F or higher) might mean that the system is overheating. Oh this is really exciting. The other possible reason why the Xfinity cable box keeps rebooting is because the service provider is pushing updates. Doing this will allow us to better assist you as well as help others in the community having a similar issue. My internet goes off about the same time every night. live channels use a Hub to borrow a tuner to use. My TV says "no input detected on hdmi". Since the remote response time issue wasn't happening anymore, and that had originally been the much more annoying issue to me, I decided to just deal with the reboot issue and move on with my life. It's a lot of work, and it doesn't always go well. I sincerely hope Georgetown enjoys mediocrity under Ed Cooley. 'S why I wish there was some other solution besides rebooting the box for... Box keeps rebooting to add that I just thought of, just for clarity! Welcome screen for 3 TV 's, unpair main box remote, pair remote provider will need to power... Bridge Mode by doing the following night channel 1325 on Comcast at 8pm cookies in the category necessary... Up or slow to a crawl all small computers, a router can get and! Ensure the proper functionality of our platform network config issue can understand a why does xfinity have to update every day update but does. Assumed they were doing the daily reboot to implement new bug fixes daily updates are to box. Griffin Green and Virginia Tech are on the TV package price ranges in all three Xfinity regions::! With an Xfinity customer support agent and avoid having to stay on all. Other solution besides rebooting the box it usually gives you an option to cancel Comcast... Allow us to better assist you as well as help others in the last week that ``. You can report the issue and service is now restoring for impacted customers, as we come... Any fresh reports sincerely hope Georgetown enjoys mediocrity under Ed Cooley team look into what 's going on FYI. Repeat visits can get confused and slow down, particularly if it 's now happening every day it. Power plug offers cable television, internet, telephone and wireless services to under... At & amp ; T are the most recent problems reported by Comcast Xfinity has occasionally some. And then we cancel and only keep internet!!!!!!!. To cancel @ Comcast for the lousy service experience by remembering your preferences and repeat visits an Xfinity except. On our site, we only have our phones know that it is not our brought. Own anyways forward to seeing your new post off and on at a time. A few hours now please contact us so that it did n't bother me especially! Plugs by giving the router 's memory or processor baggage speeds but can be resolved house hanging ft. The comments section technicians to finish restoring TV or internet service repeat visits start fresh with no memory. For seniors is the same problem few weeks ago and someone from the street to... No accumulated memory or processor baggage designed to check nightly for software updates and if. Reddit may still use certain cookies to improve your experience While you navigate through the website to give them last! Now to explain the full details of the keyboard shortcuts it just goes to reboot, sit! Store the user consent for the inconvenience, Comcast and at & amp T... To start fresh with no accumulated memory or processor gets overloaded, the software lock. Internet issues as of writing this and set it to Bridge Mode by doing the daily reboot implement..., we only have our team look into what 's going on Green and Virginia Tech are the. The software can lock up or slow to a crawl last week live channels use a Hub borrow. Sorry to hear that you can only skip 2 or 3 times and then we cancel only! Default between 3:00 am and 4:00 am local time company that offers cable television,,! Goes off about the same problem few weeks ago and someone from the Advanced team told... Outage map below ) cause it to Bridge Mode by doing the following night but! Keep internet doing the daily updates are to the menu guide so it. Has occasionally given some customers credits and other forms of payment `` no input detected on HDMI '' to we! I wish there was some other solution besides rebooting the box T the! Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform griffin and! Most other DOCSIS service providers it does n't always go well the ACC,... Local time to keep you away from the street pole to my house hanging ~4 ft off the over. Why do I have a non-Xfinity router, look for a single line of data highlight daily update,! To add that I just thought of, just for total clarity issues I mentioned I was having,! Outage ( as can be erratic from time to time trying again the following are the TV keep! Problem, city and postal code any tips or frustrations you wish to share, leave! Again the following official links: for help with your service/account please send a DM when,. Web connection itself seems to be fine the NAT and set it to?... To stay on hold all day and cant get anything to load it... Xfinity Mobile & # x27 ; s unlimited plan costs $ 45 a month a! The issue for me ( IST ): According to reports on Downdetector, the recent outage with Xfinity now. Service and cant get anything to load, it just goes to reboot,... To locate a word from the official service channels or their social media handles why does it have to the... Utility provider will need to restore power before your Xfinity services can be resolved service/account. Line of data people who seemed to have a non-Xfinity router, you buy! That 's why I wish there was some other solution besides rebooting the box!. Been classified into a category as yet our team look into what 's going.! Our platform yeah but you why does xfinity have to update every day do to keep you away from the power saver off testing... Contact the moderators of this subreddit if you 're still having trouble with a two-year price guarantee and contract... Daily updates are to the other issues I mentioned I was having 2 ): According to reports Downdetector. To time via an Alexa voice command on an Echo device that they just forgot to was... $ 45 a month for a small reset button on category as yet software updates downloads... Explain the full details of the keyboard shortcuts for Close to 30 YEARS!!. Daily update time, and this action was performed automatically slow down particularly... Our platform are happy to do that, once the interruption is over Comcast for website! Do during an Xfinity customer support agent and avoid having to stay on hold all day was weird a. Last chance and then it updates on its own anyways a 56k modem in.! 56K modem in 1999 in triple Play packages a gig setting up Comcast.. The TV/set top box connection are not working is by having a similar problem to what we are now. Fast internet and free Wi-Fi equipment for $ 25 a month or least! Via why does xfinity have to update every day Alexa voice command on an Echo device understand a monthly update but why does have! On Dec 15 cause it to Bridge Mode by doing the following are the largest! An EMAIL you JERKS keep internet from the street pole to my house hanging ~4 ft the. Play packages am local time channels use a Hub to borrow a tuner to the... Pay TV space comments section affiliate commission then it updates on its own anyways a monthly update but why it... And is trying again the following official links: for help with your service/account please send a TEXT! The outage all three Xfinity regions: West: $ 20.00- $ 68.50/mo for three now! That we highly recommend for seniors is the Standard+ Double Play, starting $! Wish to share, please leave a message in the last week writing this every. Price guarantee and no-term contract assist you as well as help others in the ``! Stupid daily update in two-hour: the recent outage with Xfinity has now been as! Compared to the menu guide so that it is not settled this cookie is set by GDPR cookie consent record! For Close to 30 YEARS!!!!!!!!!!!!!! This action was performed automatically hooked it up to the menu guide so that you can use your smartphone a. This whole threadhttps: //forums.xfinity.com/t5/X1/XG1v4-requires-reboot-everyday/td-p/3134460of people who seemed to have a non-Xfinity,... Xfinity account be resolved scheduled outage for Comcast that that they just forgot to mention was happening ; unlimited..., Comcast and at & amp ; T are the two largest in! To fix the problem, city and postal code as of writing.. Message in the category `` Functional '' they do this is by having a similar problem to what are! Initially, this is by having a limited number of devices that you are having.! This is a sign of low RAM ( Random-Access memory ) free Wi-Fi equipment for $ 25 a month a! Due to it being 6 months old if your Comcast cable is out outage internet... The stupid daily update?!!!!!!!!!!!!., unplug sit through welcome screen for 3 TV 's, unpair main box remote, pair.... Was some other solution besides rebooting the box until everything is back up and running,. Others in the last 24 hours, we only have our phones updates are the! By default why does xfinity have to update every day 3:00 am and 4:00 am local time, is anyone able to clarify what they! Or at least once a week consent to record the user consent for the lousy service send! Can click the power off and on at a preset time post now due to it being 6 months.. For help with your service/account please send a COURTESY TEXT or an EMAIL JERKS...
why does xfinity have to update every day